Nobody likes surprises, so we don't surprise you. We are very straight forward with information. You will always be clear as to what exactly you’re getting for your money. No hidden fees or gotchyas when purchasing with Herb Affair.
We stand by the quality of our products and services. What’s the point of selling anything if you’re not going to do it right anyways. We’re firm believers in doing it right.
- How We Harvest: All of our products are harvested without the use of any pesticides or herbicides.
- No Irradiation: All of our products are irradiation free.
- Fresh Products: We receive shipments on a daily basis to keep our products as fresh as possible.
- Long Shelf Life: Our in-house shelf life is 6 months, so you can be sure none of the products you order will be sitting on our shelf longer than 6 months
Our Shipping Guarantee
You probably don’t want to spend a bunch of money on shipping and you probably do want to receive your order as soon as possible. We understand that.
- Orders Under $49: If your order is under $49, we will ship it USPS Priority Mail within the United States for only $5.99.
- Orders Over $49: If your order exceeds $49, then we will ship it for free within the United States.
- Total Items Weighing Less Than 13 Ounces: If the total weight of all items in your cart is less than 13 ounces, then you will have the cheaper shipping option otherwise known as USPS First Class Mail.
- Shipping Time: We do our best to ship every order within 24 hours. If you place an order over the weekend or on a holiday, we will ship it on the next business day.
- Sorry, No Free or Flat Rate Shipping Internationally: We price everything reasonably, but we do have bills and still need to make a profit to stay in business. So, we do not offer free or flat rate shipping internationally.
Everybody love's freebies, right? Here's what we offer free to you.
Choose a Free Sample with Every Order!
Each order comes with one free sample of your choosing. The list of free samples rotates, but if you cannot find what you want to sample, just mention it in the comments section when checking out and we'll make it happen.
Free Returns & Exchanges
We're confident that you won't want to return or exchange an item, but we stand by our policy guarantee if you'd like to utilize it.
- Free Returns: We offer free returns on all orders up to 30 days after the delivery date. If you need to return an item, please contact us here or call us at 866-445-9040. We will provide you with a pre-paid shipping label for the return at no extra cost to you. The return must be sent back within 30 days of receipt of your package. Your refund will be issued within 48-72 hours of us receiving the return. You must contact us before returning an item to receive a refund. Please do not just send a package back without notice or you may not receive a refund. All returned items must be sent back in original, un-opened packaging. Original shipping costs are non-refundable.
- Free Exchanges: We also offer free exchanges for items of the same price. For exchanges, you must contact us beforehand.
- Unfortunately, due to shipping costs, free returns and exchanges are only applicable within the United States; not offered internationally.
Every representative at Herb Affair is 100% committed to your satisfaction. If you are not satisfied for any reason, please contact us and we will make it right. We want to make sure this is a very simple process and that you always leave happy.
You can email us here, call us at 866-445-9040, or chat with us via the Live Chat at the bottom right of the screen if you happen to have any questions whatsoever. Our hours of operation are 9am-5pm CST, Monday thru Friday.